FAQ

Great options include peanut butter (xylitol-free), plain Greek yogurt, canned pumpkin, mashed banana, wet dog food, cream cheese, or bone broth. Freeze the mat for 15–30 minutes to make it last even longer.

Yes — our lick mats are made from 100% food-grade, BPA-free silicone. Non-toxic and safe for both dogs and cats.

All LuminaPaw lick mats are dishwasher safe (top rack). For a quick clean, rinse under warm water and use a soft brush to get into the texture grooves.

The standard mat is ideal for cats and small-to-medium dogs. The Extra Large is designed for bigger dogs who need more surface area for a longer lick session. Both use the same food-grade silicone.

Yes! Repetitive licking triggers the release of endorphins, which naturally calms your pet. Many pet parents use lick mats during baths, grooming, vet visits, thunderstorms, or any high-stress situation.

No refrigeration needed. It uses pressure-activated gel that activates when your dog lies on it and self-recharges after about 15–20 minutes of non-use. You can store it in the fridge for extra cooling on very hot days.

Small fits dogs up to ~25 lbs, Medium up to ~55 lbs, Large up to ~90 lbs, and XL for larger breeds. When in doubt, size up.

Soak the vest in cool water for 1–2 minutes, wring out the excess, and put it on your dog. Evaporative cooling keeps your dog comfortable for hours. It also provides gentle compression to help reduce anxiety — similar to a thunder shirt.

Yes, it’s safe for both dogs and cats. The gel is sealed inside a durable, puncture-resistant cover. Supervise use and replace the mat if any damage to the outer layer occurs.

We recommend a full clean every 1–2 weeks and a filter replacement every 2–4 weeks. The fountain fully disassembles for easy cleaning with warm water and mild soap. Do not submerge the pump unit.

Yes — our fountain runs below 30 dB, quieter than a library. Even noise-sensitive pets get comfortable around it quickly.

The 2-in-1 Portable Water Bottle holds 350ml (12 oz) — enough for a typical 30–60 minute walk. The integrated bowl flips out one-handed for easy, spill-free drinking.

Yes. The silicone tips mimic the feeling of a gentle pet, making most animals more receptive to grooming. Especially great for cats who are sensitive to traditional brushes.

Add a small amount of water to the cup, insert your dog’s paw, and twist gently. The soft silicone bristles remove dirt and mud in seconds. Towel dry after use.

The dispenser compartment opens at the bottom of the handle. Load a standard roll of dog waste bags and thread the first bag through the slot. Most standard rolls of 15–20 bags fit perfectly.

Hide kibble, small training treats, freeze-dried treats, or cut-up vegetables among the fleece strips. The foraging activity is mentally tiring in the best way — perfect for high-energy dogs.

Machine washable on a gentle/cold cycle. Air dry completely before the next use. Do not tumble dry.

Yes! Snuffle mats help develop scent instincts early and provide a healthy energy outlet. Always supervise young puppies to ensure they don’t chew the fleece strips.

Orders are processed within 1–2 business days. Standard shipping takes 5–8 business days. You’ll receive a tracking email as soon as your order ships.

Yes — free standard shipping on all orders over $50. Applied automatically at checkout, no code needed.

We offer a 30-day hassle-free return policy. Contact us at support@luminapaw.com and we’ll arrange a return or exchange. Items must be unused and in original packaging. Sale items are final sale.

Email us at support@luminapaw.com within 7 days of delivery with a photo of the damage and your order number. We’ll send a replacement right away at no charge.