Privacy policy
LuminaPaw Privacy Policy
Last Updated: May 2026
At LuminaPaw, we take your privacy seriously. This Privacy Policy explains what data we collect, how we use it, and what rights you have as our customer. By using the LuminaPaw website and placing orders with us, you agree to the practices described in this policy.
1. Information We Collect
Information you provide directly:
• Full name
• Email address
• Shipping and billing address
• Phone number (where provided)
• Payment information (processed securely — we do not store full card details)
• Messages and enquiries submitted via email or contact forms
Information collected automatically:
• IP address and approximate location
• Browser type and device type
• Pages visited and time spent on site
• Referring website or search query
2. How We Use Your Information
• Order fulfilment: To process payments, ship your order, and send confirmations
• Customer support: To respond to questions and resolve issues
• Marketing communications: To send promotional emails — only if you have opted in. Unsubscribe anytime.
• Website improvement: To analyse how visitors use our site
• Fraud prevention: To detect and prevent fraudulent transactions
• Legal compliance: To meet applicable legal obligations
We will never sell your personal data to third parties.
3. Cookies & Analytics
Our website uses cookies to enhance your experience and gather insights:
• Essential cookies: Required for the website and checkout to function
• Analytics cookies: Understand how visitors use our site (e.g. Google Analytics)
• Marketing cookies: Deliver relevant ads and track campaign performance (e.g. Meta Pixel)
• Preference cookies: Remember your settings and personalise your experience
You can manage or disable cookies through your browser settings at any time.
4. Data Retention
• Order data: Retained for up to 7 years for legal and tax compliance
• Marketing data: Retained until you unsubscribe or request deletion
• Analytics data: Retained for 26 months in anonymised form
5. Your Rights
You may have the right to:
• Access the personal data we hold about you
• Correct any inaccurate information
• Delete your personal data, subject to legal obligations
• Opt out of marketing communications at any time
• Request your data in a portable format
To exercise any of these rights, email us at support@luminapaw.com. We will respond within 30 days.
California residents have additional rights under the CCPA. UK and EU residents have rights under the UK/EU GDPR.
6. Data Security
We use SSL encryption across our website and all payments are processed through PCI-DSS compliant processors. We do not store your full card details.
7. Children’s Privacy
LuminaPaw’s website is not directed at children under 13. We do not knowingly collect personal information from children.
8. Updates to This Policy
We may update this policy from time to time. The “Last Updated” date at the top of this page will always reflect the most recent version.
9. Contact Us
📧 support@luminapaw.com
🌐 www.luminapaw.com
Last Updated: May 2026